Privacy Policies

Privacy Policy

CA Residents Privacy Rights
Biometric Information Privacy Policy

CA Residents Privacy Rights

Last Updated: June 29, 2023

 

Please be advised that this Privacy Policy serves as Notice at Collection of California Consumer’s Personal Information.

 

PEAK Technical Staffing USA (“Company,” “we,” “our,” or “us”) takes your privacy seriously. We want you to know how we collect, use, share, and protect your Personal Information and about the rights of California Consumers under California law.

 

This Privacy Policy addresses the following topics

• Assistance for The Disabled
• The Scope of this Privacy Policy
• The Company’s Collection, Use and Disclosure of Personal Information
• How Long We Keep Your Personal Information
• Your California Privacy Rights
• How to Exercise Your Rights
• Requests by Authorized Agents
• How We Will Verify Your Requests
• The Company’s Non-Discrimination Policy
• Your Right to Information About Disclosures of Personal Information for Direct Marketing Purposes
• Your “Do Not Track” Browser Setting
• Third-Party Links and Services
• Minors Under 13 Years of Age
• For More Information
• Changes to This California Privacy Policy

 

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Assistance for The Disabled

Alternative formats of this Privacy Statement are available to individuals with a disability. Please contact us at ccpa-info@peaktechnical.com for assistance.

 

The Scope Of This Privacy Policy

What Is Personal Information?

“Personal Information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California Consumer or household.

 

Whose Personal Information Is Covered by This Policy?

This California Privacy Policy applies to the Personal Information of residents of the State of California in their capacity as consumers (“California Consumers”).

• • California residents who are Company’s employees, job applicants, owners, directors, or contract workers (collectively, “HR Individuals”), or the emergency contacts of HR Individuals or the dependents or spouses who receive Company benefits by virtue of their relationship to an HR Individual in their capacities as HR Individuals or emergency contacts, dependents, or spouses; or
  • California residents who are employees or other agents of a business engaged in a transaction with Company in their capacities as employees or agents of that business.

What Personal Information Does This Privacy Policy Cover?

This Privacy Policy applies to all Personal Information of California Consumers that we collect both online and offline, including through California Consumers’ (a) visits to our website, (b) use of our products, applications, or services that references this Privacy Policy (collectively, the “Services”); (c) contact information such full name, address or location, and email address.

 

What Else Should I Know About The Company’s Handling Of California Consumers’ Personal Information?

Please read Company’s Terms and Conditions and our general Privacy Policy available at https://www.peaktechnical.com/terms-and-conditions/ carefully, as they contain important information about your use of the Services. If you have any questions, please contact us at ccpa-info@peaktechnical.com

 

Notice at Collection

Company collects the personal information identified in the “Categories of Personal Information Collected” section for the purposes identified in table column “Business Purposes and Commercial Purposes for Collecting that Personal Information” and retains it for the period described in section “How Long We Keep Your Personal Information”. We do not sell your personal information or disclose it for cross-context behavioral advertising (“sharing”). We also do not collect or process sensitive personal information for the purpose of inferring characteristics about you. To the extent you provide Company with personal information about other California residents, you are responsible for providing this notice to them.

 

The Company’s Collection, Use and Disclosure Of Personal Information

Categories of Personal Information Collected

In the last 12 months, Company collected the following categories of Personal Information about California Consumers:

• Identifiers, including real name, nickname or alias, postal address, telephone number, e-mail address, online identifier, Internet Protocol address.
• Professional or Work-Related Information, including company, job title, supervisor, office location.
• Internet or other electronic network activity information, including information regarding your computer and operating systems, log in/out and activity on Company electronic resources.
• User Content, includes content you submit when you contact customer service or otherwise contact Company. This may include recordings you create, including audio recordings or voicemail you submit in connection with customer service.
• Communications Data, for example: during our communications with you, we collect the content of these communications as well as metadata about the communications, i.e., date and time of the call or text (SMS or MMS) message and phone numbers.

 

Do We Use Cookies

Yes. Cookies are small files that the Site or our service provider transfers to your computer’s hard drive through your Web browser that enables the Site’s or service provider’s systems to recognize your browser and capture and remember certain information. We use cookies to help us understand how users use the Site. For example, cookies gather information about how long you spend on a web page so that we can understand what web pages are of most interest to users.

 

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off cookies by adjusting your browser settings. If you turn off your cookies, some of the features on the Site may not function properly.

 

Google Analytics

We use cookies provided by Google Analytics, a third-party service provider, to assist us in better understanding our Site visitors. These cookies collect data tied to a user’s IP address, such as the length of time a user spends on a page, the pages a user visits, and the websites a user visits before and after visiting the Site. Based on this information, Google Analytics compiles aggregate data about Site traffic and Site interactions, which we use to offer better Site experiences and tools in the future. For more information on Google Analytics, visit https://support.google.com/

 

Web Beacons

We include small graphic images or other web programming code, called web beacons (also known as “pixel tags”, “web bugs” or “clear GIFs”), on the Site. The web beacons are minute graphics with a unique identifier. They are used to track the online movements of Web users. In contrast to cookies, which are stored in a user’s computer hard drive, web beacons are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. Rejecting cookies using browser settings may not stop web beacons from tracking you.

 

Sources of Personal Information and Purposes for Using Personal Information

In the last 12 months, Company collected the categories of Personal Information listed above from the following sources and used those categories of Personal Information for the following purposes:

 

Categories of Personal Information Collected in the Last 12 Months	Sources of that Personal Information	Business Purposes and Commercial Purposes for Collecting that Personal Information
Identifiers	Directly From California Consumer via (1) PEAK Website; (2) Communication with PEAK staff; (3) Service transactions with PEAK	Auditing related to a current interaction with the consumer and concurrent transactions, including, but not limited to, counting impressions to unique visitors, verifying positioning and quality of impressions, and auditing compliance with the law. Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity. Short-term, transient use. Performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing advertising or marketing services, and providing analytic services. Undertaking activities to verify or maintain the quality or safety of a service that is provided, or controlled by PEAK, and to improve, upgrade, or enhance the service provided or controlled by Company. Product and service training, for example, by providing training and information on using, servicing, selling, and displaying Company’s products and services. Communications about promotions, for example, by communicating about special events, sweepstakes, promotions and surveys. Facilitating communications, for example, by collecting and organizing contact information, establishing means of communications, and communicating with current and prospective customers, including regarding questions and feedback.
Commercial information	Directly from California Consumer via (1) Communication with PEAK staff (2) Service transactions with PEAK (4) Service Providers; (5) Automated technologies, for example, browsing activity collected by automated technologies on the Site; (6) Third parties, for example, lawyers and auditors who provide legal and insurance services.	Track of property sourced to PEAK contractors Data report of commercial needs Auditing related to a current interaction with the consumer and concurrent transactions, including, but not limited to, counting impressions to unique visitors, verifying positioning and quality of impressions, and auditing compliance with the law. Undertaking activities to verify or maintain the quality or safety of a service that is provided, or controlled by PEAK, and to improve, upgrade, or enhance the service provided or controlled by Company. Source of data to improve service and marketing strategies Undertaking internal research for technological development and demonstration. Correct billing for services
Internet or other electronic network activity information	Directly From California Consumer via (1) PEAK Website; (2) Communication with PEAK staff; (3) Service transactions with PEAK	Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity. Tracking of addition / deletion / or edition of timekeeping for contractors
Professional or employment-related information	Directly from California Consumer via (1) Communication with PEAK staff (2) Service transactions with PEAK	Performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing advertising or marketing services, and providing analytic services. Communications about current services status, and support Communications about promotions, for example, by communicating about special events, sweepstakes, promotions and surveys.
COVID-19 Vaccination Status	Directly from California Consumer via (1) Communication with PEAK staff; (2) Service transactions with PEAK	To protect the health and safety of our workforce and clients; To prevent the spread of the COVID-19 infection in the workplace and in our clients’ facilities, including contact tracing; To determine whether you are fit for duty pursuant to client vaccination requirements; To manage your leave and absences from work, as needed; and To comply with applicable law, government orders, or guidance issued by public health authorities. Company may also use the categories of personal information we collect for one or more of the additional purposes below: To protect the rights, property, or safety of Company, you, or others. To exercise Company’s rights under applicable law and to support any claim, defense, or declaration in a case or before a jurisdictional and/or administrative authority, arbitration, or mediation panel. To ensure compliance with applicable laws and regulatory obligations. /li>
Communications Data	During our communications with you, we collect the content of these communications as well as metadata about the communications, i.e., date and time of the call or text (SMS or MMS) message and phone numbers.	To communicate with you and log communications in a way that allows us to conduct business or search for employment opportunities on your behalf.
User Content	Includes content you submit when you contact customer service or otherwise contact Company. This may include recordings you create, including audio recordings or voicemail you submit in connection with customer service, and webforms filled out or webpages visited.	To communicate with you and log communications in a way that allows us to conduct business or search for employment opportunities on your behalf.

 

Company may also use the categories of personal information we collect for one or more of the additional purposes below:

• To protect the rights, property, or safety of Company, you, or others.
• To exercise Company’s rights under applicable law and to support any claim, defense, or declaration in a case or before a jurisdictional and/or administrative authority, arbitration, or mediation panel.
• To ensure compliance with applicable laws and regulatory obligations.

 

Disclosure of Personal Information to Third Parties

In the last 12 months, Company disclosed the following categories of Personal Information about California Consumers to the following categories of parties for a “business” or “commercial” purpose as the terms are defined under the CPRA.

Category of Personal Information	Categories of Third Parties
Identifiers	Service providers including providers of Data Collection Technologies, providers of data analytics services, website providers, and e-commerce vendors for the business purpose of performing services on Company’s behalf and, in particular, for the specific purposes described in the table column “Business Purposes and Commercial Purposes for Collecting that Personal Information” above. Government agencies, law enforcement, and other parties as required by law, including in litigation for the business purpose of auditing compliance with policies and applicable laws.
Commercial Information	Service providers including providers of Data Collection Technologies, providers of data analytics services, website providers, and e-commerce vendors for the business purpose of performing services on Company’s behalf and, in particular, for the specific purposes described in the table column “Business Purposes and Commercial Purposes for Collecting that Personal Information” above.
Internet or Other Electronic Network Activity Information	Service Providers, including providers of Data Collection Technologies, providers of data analytics services, and website providers for the business purpose of performing services on Company’s behalf and, in particular, for the specific purposes described in the table column “Business Purposes and Commercial Purposes for Collecting that Personal Information” above.
Professional or Employment-Related Information	Service providers including providers of Data Collection Technologies, providers of data analytics services, website providers, and e-commerce vendors for the business purpose of performing services on Company’s behalf and, in particular, for the specific purposes described in the table column “Business Purposes and Commercial Purposes for Collecting that Personal Information” above. Government agencies, law enforcement, and other parties as required by law, including in litigation for the business purpose of auditing compliance with policies and applicable laws.

 

No Sale or Sharing of Personal Information

We do not sell or share your personal information, where “share” means disclosing personal information to third parties for cross-context behavioral advertising. Without limiting the foregoing, we have not, and have no actual knowledge that we have, sold or “shared” the personal information of individuals of any age, including the personal information of children under 16, in the last 12 months.

 

How Long We Keep Your Personal Information

We retain your personal information for 12 months after our last interaction with you. We will retain personal information longer as necessary to comply with legal, administrative, or procedural requirements, for example, a litigation hold.

 

Your California Privacy Rights

Right to Know

California Consumers have the right to submit a verifiable request for specific pieces of their personal information and for information about Company’s collection, use, and disclose of their personal information. Please note that the CPRA’s right to obtain “specific pieces” does not grant a right to the whole of any document that contains personal information, but only to copies of items of personal information. Moreover, California residents generally just have a right to know categories, for example, categories of third parties to which personal information is disclosed, but not the individual third parties.

 

Right to Delete

• California Consumers have the right to submit a verifiable request for deletion of their Personal Information that Company has collected from the Consumer.

 

Right to Correct

• California Consumers have the right to submit a verifiable request for the correction of inaccurate personal information maintained by Company, taking into account the nature of the personal information and the purposes of processing the personal information.

 

Note on Sensitive Personal Information

Company does not infer characteristics from sensitive personal information. Company only uses sensitive personal information as necessary to perform the services or provide the goods the average person would reasonably expect when requesting those goods or services, to ensure security and integrity, short term transient use, to maintain the quality of our products and services, or for other purposes permitted by the California Privacy Rights Act and implementing regulations (“CPRA“) without the right to opt out.

 

How to Exercise Your Rights

Company will respond to requests in accordance with applicable law if it can verify the identity of the individual submitting the request. California Consumers can exercise their rights in the following ways:

• Complete the online request form available on our website and send it to the email address: ccpa-info@peaktechnical.com OR send an email to ccpa-info@peaktechnical.com with your request
• Contact us by telephone at the Human Resources toll free number 800-825-8088
• At any of our PEAK Branches. You may complete and submit a form in person.

 

Requests by Authorized Agents

An authorized agent can make a request under the CPRA on the California Consumer’s behalf by submitting a request to know or a request to delete according to the instructions set forth in Section “How to Exercise Your Rights” above. When an authorized agent submits a request to know or a request to delete on the consumer’s behalf, the business may require the consumer to, among other things: (a) provide the authorized agent with a written and signed authorization;(b) verify the identity directly with the us; or (c) directly confirm with us that consumer provided the agent authorization to submit the request. In the alternative, a power of attorney compliant with the California Probate Code can be provided.

 

How We Will Verify Your Requests

If you submit a request through an adequately secure password-protected account that you created before the date of your request, we will use the authentication mechanisms in the account to verify your identity. Otherwise, we match personal information that you provide us against personal information we maintain in our files. The more risk entailed by the request (e.g., a request for specific pieces of personal information), the more items of personal information we may request to verify your identity. If we cannot verify your identity to a sufficient level of certainty to respond to your request, we will let you know promptly and explain why we cannot verify your identity.

 

The Company’s Non-Discrimination Policy

California Consumers have the right not to be subject to discriminatory treatment by Company for exercising their privacy rights under the California Privacy Rights Act, and Company will not discriminate on that basis.

 

Your ‘Do Not Track’ Browser Setting

The Site does not collect personally identifiable information about your online activities over time and across third-party websites or online services. We do not support the Do Not Track (DNT) browser setting. DNT is a preference you can set in your browser’s settings to let the websites you visit, including the Site, know that you do not want the sites collecting your personally identifiable information.

 

Third-Party Links And Services

We provide links to third party websites operated by organizations not affiliated with Company. We do not disclose your Personal Information to organizations operating such linked third-party websites. We do not review or endorse, and are not responsible for, the privacy practices of these organizations. We encourage you to read the privacy policy of each and every website that you visit. This Privacy Policy applies solely to information collected by Company through the Services.

 

Minors Under 13 Years of Age

We respect the privacy of children. Our Services are not designed to attract an audience younger than thirteen (13), and we do not knowingly collect Personal Information from children under thirteen (13). If you are under the age of thirteen (13), you are not permitted to use our Services and should not send any information about yourself to us through the Services. Please contact us using the contact details below if you believe we may have collected information from your child under the age of thirteen (13), and we will work to delete it.

 

For More Information

For questions or concerns about Company’s privacy policies and practices, please contact us at ccpa-info@peaktechnical.com.

 

Changes To This California Privacy Policy

From time to time, we may modify this California Privacy Policy to accommodate new technology, industry practices, regulatory requirements, or for other purposes. If we make material changes to this California Privacy Policy that would impact your continued use of our Services, we will make reasonable efforts to notify you of such changes (including through email, push message, and/or by posting a notice directly to your account), and may also ask you to affirmatively consent to the changes at the time of your next login to the Services. By continuing to use the services after such notice and/or consent, you agree to the terms of the California Privacy Policy as modified. If you do not agree with our changes to the California Privacy Policy, your sole and exclusive remedy will be to discontinue use of the Services and this website.

Biometric Information Privacy Policy

Biometric systems, including but not limited to biometric timeclocks or timeclock attachments, are used by Peak Technical Staffing, USA and Peak Technical Services, LP (together referred to as the “Company”), the Company’s vendors, subvendors, customers, master service providers, and/or licensors of time and attendance software used by any or all of them through which biometric data is collected. Biometric timeclocks are computer-based systems that scan an individual’s unique physical characteristics such as a finger or face for purposes of identification. The computer system extracts unique data points and creates a unique mathematical representation used to verify the individual’s identity, for example when an employee arrives at or departs from the workplace. This policy explains what information may be collected, how it may be used or disclosed, how it is stored and safeguarded, how long it is retained, and when it is disposed of.

 

Biometric Data Defined

In this policy, biometric data means “biometric identifiers” and “biometric information” as those phrases are defined under applicable biometric information privacy laws. “Biometric identifier” includes but is not limited to data generated by automatic measurements of an individual’s biological characteristics, including but not limited to, a fingerprint, voiceprint, retina or iris scan, or scan of hand or face geometry, or body temperature. “Biometric information” refers to any information, regardless of how it is captured, converted, stored, or shared, based on an individual’s biometric identifier used to identify an individual.

 

Collection of Biometric Data and It’s Purpose

The Company, its vendors, subvendors, customers, master service providers, and/or licensors of time and attendance software used by any or all of them collect, capture, obtain, store, and use biometric data for the following purposes: verification of identity, preventing fraud, timekeeping, ensuring that all hours worked are accurately recorded, and for recording and tracking of an individual’s time worked and attendance. The Company will not sell, lease, trade or otherwise profit from an individual’s biometric data.

 

Disclosure

Since the Company, its vendors, subvendors, customers, master service providers, and/or licensors of time and attendance software used by any or all of them collect, capture, or otherwise obtain biometric data, to the extent required under applicable law such as the Illinois Biometric Information Privacy Act, 740 ILCS § 14/1, et seq. the Company first:

1. Will inform the individual that the Company, its vendors, subvendors, customers, master service providers, and/or the licensors of time and attendance software used by any or all of them are collecting, storing, capturing, or otherwise obtaining the individual’s biometric data;
2. Will inform the individual of the specific purposes and length of time for which the biometric data is being collected, stored, and used; and
3. Will receive a written release signed by the individual authorizing the Company, its vendors, subvendors, customers, master service providers, and the licensors of time and attendance software used by any or all of them, to collect, store, and use the individual’s biometric data for the specific purposes disclosed by the Company.

The Company will not disclose, redisclose, or otherwise disseminate an individual’s biometric data that is in its possession unless:

1. the individual consents to such disclosure or redisclosure to the extent allowed by law;
2. the disclosure or redisclosure completes a financial transaction requested or authorized by the individual;
3. the disclosure or redisclosure is required or permitted by applicable law; or 
4. the disclosure is required pursuant to a valid warrant or subpoena issued by a court of competent jurisdiction. 

 

Retention Schedule

The Company will collect, obtain, store and use an individual’s biometric data only until, and will request that its vendors, subvendors, customers, master service providers, and the licensors of time and attendance software used by any or all of them, permanently destroy such data when, the first of the following occurs:

1. The initial purpose for collecting or obtaining such biometric data has been satisfied, such as the termination of an employee’s employment with the Company; or 
2. Within three years of the individual’s last interaction with the Company or such shorter period of time required under applicable law. 

An individual’s biometric data that is in the possession of the Company will be permanently destroyed by the Company under these guidelines except as otherwise required by law or legal process such as a valid warrant or subpoena issued by a court of competent jurisdiction.

 

Data Storage, Transmission, and Protection

The Company will store, transmit, and protect from disclosure biometric data that is in its possession using the reasonable standard of care within its industry. Such storage, transmission, and protection from disclosure will be performed in a manner that is the same as or more protective than the manner in which the Company stores, transmits, and protects from disclosure other confidential and sensitive information of the Company and its employees. These safeguards include firewalls, physical and digital security measures, encryption, access restrictions, password authorization, system logging, and file backup.